Capture customer support cases directly from your website into Salesforce. Data input by customers into a standard case form will automatically flow into Salesforce, eliminating the need for manual data entry. This task includes the creation of a standard HTML Web to Case form and will map form data points such as company name, contact information and case description to case fields in Salesforce.
We will provide the HTML code for the form that can be placed on your website. You will need to place the HTML code on your website.
Why is this Important?
Gather customers support requests directly from your company’s website and automatically generate cases. Help your company respond to customers faster and improve your support team’s productivity.
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sales cloud , service cloud